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What happens if I was affected by the 2017 Cyber Attack?

As notified in early April 2017, we believe that some of our customers were impacted by illegal and unauthorised access to their personal data.

The information accessed included names, email addresses, home addresses, phone numbers, last four digits of payment cards (but not the full 16 digit number) and/or bank account numbers and sort codes.

We do not believe Wonga account passwords were compromised and believe Wonga accounts are secure, however if any customers are concerned they can change their account passwords via My account.

Given that the general incidence of scams and phishing* attempts is unfortunately on the rise, we also recommend that all customers:

  • Exercise vigilance and be on the alert for scammers or unusual online activity.
  • Be cautious of anyone who calls you and asks you to disclose any personal information regardless of where they say they are from. If this happens, hang up immediately and then call the company back using their usual contact information.
  • Do not open any attachments or click on any links in unsolicited emails.

If you have any questions, please call us on 0800 3166 745.

We sincerely apologise for this issue and the inconvenience caused.

*Phishing is the attempt to obtain sensitive information such as usernames, passwords and credit card details, often for malicious reasons, by disguising electronic communications such as emails, SMS and telephone calls as coming from a legitimate and trustworthy business.

FAQs

1. Which of my personal details have been accessed?

  • For impacted customers we believe it may include one or more of the following: your name, email address, home address, phone number, the last four digits of your payment card number (but not the whole number) and/or bank account details and sort code.

2. Is my financial data at risk?

  • The information we believe may have been impacted for affected customers is the last four digits of their payment card number (but not the whole number) and/or bank account number and sort code.
  • We have alerted affected customers and their financial institutions about this issue and recommend that if you are impacted you also contact your bank and ask them to look out for any unusual activity.
  • We believe that Wonga accounts are secure and no action needs to be taken. However, if any customers are concerned they may wish to change their Wonga.com password through My account.

3. What precautions should I be taking?

  • There are a number of simple things individuals can do to protect themselves from potential scams, which are unfortunately on the rise.
  • We would always recommend being suspicious of any unsolicited calls, emails or texts, even if they are from a company you know. If you believe you have received a suspicious call, hang up immediately and then call the company back using their usual contact information. Do not open any attachments or click on any links in unsolicited emails.
  • Do not disclose personal or financial details unless you are sure you are dealing with the right company.
  • Contact your bank right away if you think your data has been compromised, they can put a watch on your account or cancel your card and send you a new one.
  • If you believe you have been the victim of fraud or a cybercrime, you should report it directly to your bank and also to the police via the national fraud reporting data centre, Action Fraud, by clicking on this link.
  • Check your card and bank statements and your credit report regularly for unusual activity.

4. Where can I get more information on how to protect myself online?

5. Can someone take money from my card with the information that may have been obtained?

  • Full card details were not taken so we do not believe that card details can be used as a result of this incident, however, as a matter of best practice, we recommend that you regularly check your card activity and statements for unusual transactions and report anything suspicious right away.

6. Who can I complain to?

  • If you would like to make a complaint, please get in touch by email:

    [email protected]

  • Or In writing:

    To the Complaints Manager
    Wonga.com
    Sheffield
    S95 1AR

7. How did this happen in the first place and what measures are you taking to ensure that this does not re-occur?

  • We take issues of customer data and security extremely seriously.
  • Cyber attacks are, unfortunately, on the rise. While Wonga operates to the highest security standards, these illegal attacks are increasingly sophisticated.
  • We work with our regulator and cyber security experts on an ongoing basis to ensure that we operate in line with best practice recommendations. We take these obligations very seriously as part of our day to day business operations.
  • We sincerely apologise for the inconvenience and concern this has caused.