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Collecting repayments from your card – what you need to know

How does Wonga collect repayments?

We use continuous payment authority (CPA) to collect repayments using the card details you give us when you apply, or the primary card you select in my account. Your repayment dates are shown in the pre-contract information and in your credit agreement. You need to agree to CPA to get a Wonga loan.

What happens if I miss a repayment?

We’ll use CPA to try and collect your total due amount on the repayment date. If we're not able to collect, we’ll try to contact you to find out why the collection attempt failed and what we can do to help.

Unless you repay or set up an alternative payment arrangement, we’ll try to collect the amount due once again, 7 days after your repayment date. We’ll try to contact you the day before we use CPA for the second time.

We won’t use CPA more than twice to try and collect a repayment. So if our second CPA attempt is unsuccessful, we won't use CPA again to collect the repayment. For our instalment loans, if you repay that instalment fully using an alternative payment method before the next instalment is due, we’ll use CPA to collect the next instalment, plus any additional interest.

Will Wonga charge me if I miss a repayment?

The first time you miss a payment, you'll have three days to repay before we charge you a missed payment fee of £15. To avoid that fee, you need to make sure that you repay by 11pm on the third day after your repayment date.

Please note, we'll only charge you one missed payment fee per loan.

If you can't repay your Short Term Loan on time, interest will also be added to your balance for up to 30 days after your repayment date. Your bank may also charge you for refusing our payment requests. We'll never charge you more than twice the amount you originally borrow. So if you borrow £100, the most you'll repay will be £200.

If you can't repay your Flexi Loan on time, interest will also be added to your balance for up to 63 days after your repayment date. Your bank may also charge you for refusing our payment requests. We'll never charge you more than twice the amount you originally borrow. So if you borrow £150, the most you would have to repay would be £300.

If you can't repay your loan on time, please call us straight away on 0207 138 8330. We offer a range of options to customers having difficulty repaying, and we'll deal with your situation in a reasonable and helpful way.

What else do I need to know?

If you have given us details of more than one card, we may try to take payment of the amount due from another card but we will not use CPA more than twice for each instalment, unless agreed with you.

We won’t attempt to take part payment of the amount due unless we have agreed to that part payment and you have given your consent.

You can cancel your CPA at any time using any of the methods below.

1. Cancelling CPA via email

Please send an email to [email protected] with a subject title of “Cancel Continuous Payment Authority”

Within the email please quote at least two of the following to help us identify your account

  • your loan agreement reference
  • the email address associated with your Wonga account
  • your postcode

Please be aware it will take at least 24 hours to process this instruction so if you have a repayment scheduled within the next day or two it would be better to call us.

2. Cancelling CPA over the telephone

If you are cancelling less than 24 hours before a scheduled payment is due, please call us on 0207 138 8330 to avoid delay.

3. Cancelling by contacting your bank

You can also cancel CPA by contacting your bank. If you do so please ensure you pass on your loan agreement reference to them to help us identify your account. Please note this can take several days as your bank will need to take your instruction and then inform us.

Remember, if you do cancel your CPA you must arrange for another way to pay us.