Cookies

What is a cookie?

A cookie is a tiny file that stores information on your computer when you visit a web site. You can find out more about cookies by visiting http://www.allaboutcookies.org/. Cookies enable us to improve our service to you, estimate our audience size and usage patterns, store information about your preferences and recognise you when you return to our site. We will set a cookie on the landing page of www.wonga.com, but as soon as possible we will provide you with information about our use of cookies. By using our site, you agree to our use of cookies. You can set your web browser to refuse cookies (or just to refuse third party cookies), but if you do this you may not be able to enjoy full use of the site and you may not be able to take advantage of certain promotions we may run from time to time. Please note that third parties who advertise on our site may also use cookies, but we do not have access to or control over them.
Why do we use cookies?

We use cookies to provide an enhanced experience for our customers and to provide our service to you; this personally identifiable information is only used by us and is not shared with third parties. Cookies allow us to remember your preferences and personalise our site, including the personalised welcome message and Trust Rating that you see when you visit the site as a returning customer. Cookies also help us understand what customers like to look at on our site, for example, we use cookies to count the number of visits to particular pages or how many customers complete an application. This information does not allow us to identify any particular customer but helps us to understand our customers’ needs and improve our service to you. We also set cookies to manage the loan application and account management process which are critical to providing our service to you.
What cookies are set when I visit www.wonga.com?

The table below shows all of the cookies that might be set by us when you visit our site and why we use them.
Cookie Description Purpose
Session ID Enables us to maintain the state of your current browsing session as you move across pages on our site, including during the application process.
User ID Allows you to access personal information about your account.
Logged in state Tracks whether you have successfully provided your credentials so that we can provide secure information about your account as well as your personalised trust rating.
Affiliate tracking Tells us that you reached Wonga via one of our affiliates, so that we can tailor the application experience. This is also achieved using a unique URL identifier in the description URL when you initially visit our site.

The following cookies are set by our third party partner suppliers who provide the following services :
Cookie Description Purpose
Web site Analytics Used to collect information about how visitors use wonga.com web sites and mobile apps including the number of visitors, where they have come from and the pages they have visited. We use the information to compile reports, which help us to understand user behaviour on our site and how we might be able to improve our service.
Advertisement tracking These cookies are used to collect non-personal information about how visitors interact with advertising served on other websites before they arrive at wonga.com and which advertisements our customers prefer. This information helps wonga.com deliver ads that are relevant to your interests, control the number of times you see a given ad, and measure the effectiveness of advertising campaigns.
Mobile Redirect This cookies allows us to remember your preference to view either our full or mobile web sites when visiting wonga.com from a mobile device.
Facebook As our customers can apply for a wonga.com loan on our Facebook page, we need to share information about your account.
Web site testing These allow us to show different versions of the same page or feature on the site and then track to see which version performs best. We use a cookie to manage which version to display when you visit wonga.com. The specific variation that you will see is randomly chosen and no personal information is stored or tracked through this cookie.
Clickstream Allows us to identify the specific pages viewed during the current session.