I can’t login

This could be for a couple reasons. Firstly the password field is case sensitive – if you used lower-case and capital letters anywhere in your chosen password, you need to make sure you re-type it to match. For example, if you first used ‘Password’, you can’t use ‘password’ next time. It needs to be exactly the same. You also can’t cut and paste your password from another document, for security reasons, so make sure you type it in.

Secondly, ensure you are entering the same email address as when you registered. For example, if you used a webmail address (eg. Hotmail), you won’t be able to use your work email to login, unless you change it in your account page first. The email field is also case sensitive, so if you used any capital letters when you first entered it, you’ll need to type it the same way every time you login.