Wonga is a digital finance company based in London. We launched our first website in 2007 and rapidly became one of the world's most innovative credit providers.
Wonga was recently named the number one company in the Sunday Times Tech Track 100, which lists the UK's fastest growing technology companies, alongside a host of other award-wins for our fresh approach to finance. We are shaking up the old world of high street banks and traditional lenders with a range of simple, transparent and flexible services which are currently available in the UK and South Africa.
Our mission is to solve occasional and short term cash flow needs for individuals and businesses, with equally short term solutions. We do this responsibly, using our fully automated and real-time risk technology, which processes thousands of pieces of data to make instant and objective lending decisions in seconds, 24/7. Our technology also means we can offer unrivalled speed, convenience and control to our customers.
We were the first company in the world to fully automate the lending process and approved loans are usually paid into bank accounts within minutes. Not only do we provide our small loans in a clear and flexible manner, but we are highly selective about the people and businesses we help.
Despite the fact we only lend to people we believe can repay quickly (meaning we decline around two-thirds of first-time applicants), we have now provided millions of loans via the web and smartphones, while achieving industry-leading low arrears rates and world-class customer satisfaction. We regularly record Apple-beating net promoter scores (NPS) of more than +70%, while processing billions of pieces of data every month.
We have a consumer credit licence from the Office of Fair Trading and are members of the Finance and Leasing Association. You can also read our code of practice, which spells out exactly how we operate and how consumers can be expect to be treated. We’re also committed to the FLA Lending Code and the Good Practice Customer Charter and addendum for short-term lenders.
We are transforming financial services for a new generation, by providing services without the long waits, complexity and rigidity that people and small businesses traditionally face whenever they need to borrow some cash.
Wonga offers consumers short term loans of up to a month and Wonga for Business loans are available for up to a year. We are completely transparent about the total cost of repayment and we make money when our customers repay us quickly, not by continually extending a growing line of credit. Like all companies we make the odd mistake, but we are serious about our commitment to responsible lending and try to put customers at the heart of what we do. So please read our code of practice for a guide to our operating principles.