2009 has been seen Wonga on a roll, winning award after award!
A few months back we were nominated in the Best Online Business category of the prestigious Startups Awards, which celebrate the UK’s most outstanding young businesses and the people running them.
Talking to our customers we are used to great feedback and to hearing about their ‘Wonga moments’ – those particular times when their lives are made so much easier by taking a flexible loan to pay for an unexpected expense or a great deal that might be otherwise gone by the time of their next pay cheque.
We heard one such story this week and it seems worth sharing it; a customer, let’s call her Miss K, found herself in a bit of a pickle when, after collecting money off her flatmates to pay their council tax, realised that the credit card she had with her didn’t have any funds. She needed to deposit the money to pay the council tax the same day in order to avoid extra charges from the tax man.
News outlets have been reporting this week on new regulation to enforce fair treatment of customers and clarity on charges by banks. The Financial Services Authority (FSA) has taken over the Banking Code Standards Board (BCSB) as the regulatory body for Customer Services Standard and, unlike the BCSB, it will have the power to impose fines if there are breaches in their conduct.
